Privacy policy

Last updated: 26 November 2025

No More Asbestos (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use and safeguard your personal data when you visit our website or contact us.

Controller details

No More Asbestos
249 Cranbrook Road,
Ilford, England,
IG1 4TG
Telephone: 0203 916 6458
Email: info@nomoreasbestos.co.uk

Personal data we collect

We may collect and process the following information:

Contact and identity details: your name, email address, telephone number and, where relevant, your company name.
Enquiry and service information: details you provide when requesting a quote or service, such as the property address, the nature of your enquiry, survey requirements, preferred dates, and any supporting information you choose to share.
Website and device information: technical and usage data such as IP address, browser type, device information, pages viewed, time spent on the site, and referral source. This information is typically collected through cookies and similar technologies.
Marketing preferences: your communication preferences and whether you opt in or out of marketing messages.

How we collect your data

We collect data when you:

complete forms on our website
contact us by phone, email or social media
request a quote, survey or other service
browse our website (through cookies)

How we use your data

We use your personal data to:

respond to enquiries and provide quotes
arrange surveys, inspections or works and communicate with you about them
deliver our services effectively and keep accurate records
improve our website, customer experience and service offering
send updates or marketing communications where permitted
meet legal, regulatory and insurance obligations

Lawful bases for processing

UK GDPR requires us to have a lawful basis for processing your data. Depending on the context, we rely on:

Contract: where processing is necessary to provide a quote, arrange a service, or fulfil an agreement with you.
Legitimate interests: where it is necessary for the day-to-day running and improvement of our business (for example, responding to enquiries, maintaining website security, and improving our services) and where your rights do not override those interests.
Consent: where you have actively opted in, such as for marketing messages or non-essential cookies.
Legal obligation: where processing is required to comply with law (for example, tax, health and safety, or regulatory requirements).

Who we share your data with

We may share personal data with trusted third parties only where necessary, including:

website and hosting providers (including WordPress and Cloudways infrastructure)
email and communications providers
analytics providers such as [Google Analytics/GA4 if used]
professional advisers (accountants, insurers, legal advisers)
regulators or authorities where required by law

All suppliers are expected to handle your data securely and lawfully.

International transfers

Some service providers may process data outside the UK. If this happens, we ensure appropriate safeguards are in place, such as UK adequacy regulations or approved contractual protections.

Data retention

We keep personal data only for as long as needed:

enquiries and quotes are generally retained for up to 12 months after last contact
customer and service records are usually retained for up to 6 years to meet legal, insurance and regulatory requirements
marketing records are kept until you unsubscribe or we refresh our lists
analytics data is retained in line with platform settings, typically between 14 and 26 months

Your rights

You have rights under UK GDPR, including the right to:

access your personal data
correct inaccurate or incomplete data
request deletion of your data in some circumstances
object to or restrict processing
request transfer of your data where applicable
withdraw consent at any time (where we rely on consent)

To exercise any of these rights, contact us at info@nomoreasbestos.co.uk.

You also have the right to complain to the Information Commissioner’s Office (ICO).

Security

We take appropriate technical and organisational measures to protect your data from unauthorised access, loss or misuse. While no system can be guaranteed to be fully secure, we maintain safeguards proportionate to the sensitivity of the data we hold.

Children’s privacy

Our website and services are not aimed at children, and we do not knowingly collect personal data from anyone under 13.

Third-party links

Our site may contain links to other websites. We are not responsible for their content or privacy practices, and you should review their policies separately.

Policy updates

We may update this policy occasionally. The most recent version will always be published on this page with the latest date shown above.